What are the delivery charges?
The delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Each product has delivery charges of Minimum Rs 45 charge for delivery per item is applied if the order value is less than Rs 500.
How can I check my order status?
You can check the status of your order by clicking the “Track Order” below.
How long does it take to deliver the product after it has been dispatched?
It usually takes between 4 to 7 days to deliver the order after it has been dispatched. This varies depending upon your and Seller’s location.
We will notify you on your registered contact details via Email or SMS with the tracking number and courier or delivery partner details, once the order has been dispatched.
In case a seller is unable to fulfill the order on time, we will transfer the order to another Seller. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2-3 weeks after the order is cancelled.
Why is my order not delivered within the expected delivery date?
It is possible that the Seller or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the products. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates. In some cases, there could be a delay depending upon your shipping address, Seller’s location, courier services, and unfavorable climatic conditions
Can I change my delivery address after I place an order?
No currently, we don’t allow to change the address once the order is placed.
Are there shipping and delivery charges for my order?
Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item’s information page.
What do I do if my product is delivered to the wrong address?
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at 24/7 helpline or mail us at firstname.lastname@example.org. We will follow up with the courier partner and notify you at the earliest possible.
Why have I received a partial order?
Since your products may be shipped from different sellers, orders with multiple products and different delivery time-lines will be delivered to you separately.
What is the estimated delivery time?
Sellers generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- The Seller offering the product
- Product’s availability with the Seller
- The destination to which you want the order shipped to and location of the Seller.
- Pin codes.
- Damaged During Transit
We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.
Why does delivery time for the same product vary from seller to seller?
The number of days could vary depending upon your shipping address and seller’s location.
Does Mocoffer deliver to my location?
Enter your PIN code in the PIN code tool located on the item’s information page. It will confirm if we deliver to your location. We almost delivered 10,000+ Pin codes
Are there any hidden costs on items sold by Sellers on Mocoffer?
There are “No hidden” charges when you make a purchase on Mocoffer. Listed prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged extra depending on the Seller’s shipping policy.
Why is the COD option not offered in my location?
The availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.
Delivery was attempted but I was unavailable. What next?
Do not worry, our courier will try to attempt to deliver your order over the next 2 days. In case you’re unable to respond to our calls. Immediately reaches us on support@Mocoffer.com so we will schedule the delivery according to your convinces.
How can I get my orders delivered faster?
Currently, we do not have faster delivery option available. However, we always try to deliver the order on or before the expected delivery date.
The order status is ‘Delivered’ but I have not received it. What should I do?
Check with your neighbor/front desk, and friends, etc. if someone accepted the package. If no one accepted delivery, immediately reaches us on email@example.com
I am unable to track my shipment. What should I do?
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48-72 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at firstname.lastname@example.org.
Does mocoffer deliver internationally?
No, Mocoffer does not deliver to international locations. But we will ensure that we developing our Branches all over the world. Anyhow some sellers may ship internationally also but it is purely based on the seller policy. For international shipping, you can directly contact us at email@example.com. Courier charges may vary due to customs duties and other taxes
What is RTO?
“Return To Origin” or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
Hence, it is shipped back to the sender
- You are not available to receive the order.
- Your location is out of the delivery area of the courier.
- The payment is not ready with you at the time of delivery.
- Your address is not traceable.
- The mobile number is Not reachable.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible our Logistics partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Mocoffer or our Logistic Partners, you can return the item through a third-party courier service. Return fees are borne by the Seller.
What happens after an RTO is received by Mocoffer?
If it is a Cash On Delivery Order, the product will be sent back to the seller. If it is a Prepaid Order, we will refund the amount to your bank account within 24-48hours.
Hence, it is shipped back to the sender.
Can I club my orders from different sellers to be delivered together?
No, sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.
Can I cancel my replacement request?
No problem. If you change your mind, you can refuse the pickup of your item.