Refund Policy :-

  1. A) Refunds are generally initiated in the following scenarios: (i) When Prepaid Orders are canceled by Customer/Seller/Mocoffer before delivery any of the circumstances (ii) If our courier partner is unable to deliver the order (iii) If you wish to return the product, in accordance with our Return Policy  
  2. B) The refund depends upon the mode of payment. Please refer to the list below:
  • Net banking: 4 – 7 Business days,
  • Debit card: 7 – 11 Business days
  • Credit card: 10 – 18 Business days
  • Neft: 4 -7 Working Days
  • Wallets: 7 – 9 Working Days

In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your bank’s customer care number to know the status of the transaction or you can directly reach us at

  1. C) For some orders, we initiate a refund within 2 working days of receiving the product at our end. In other cases, we initiate the Refund after the returned product is delivered to the seller.
  2. D) The refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package or any other physical damage.
  3. E)  We provide a refund for COD orders in Four modes such as (i) Vouchers (ii) Bank Account (NEFT) (iii) Exchange of some other products (iv) Wallets. Note: We don’t refund in Cash.
  4. F) For NEFT transfer customer needs to provide a Bank account number, Account holder’s name, IFSC code (mentioned on your bank cheques)
  5. G) A) In case the replacement product is out of stock, a refund shall be initiated.