Payments:-

What are the different modes of payment available?
You can use any one of the following payment methods:
•Credit card
•Debit card
•Net Banking
•Cash on Delivery
•Cardless EMI
•Wallets

My transaction failed but the money is deducted from my account. What should I do?
Be clam, it will be reversed instantly by your Bank. You can check your account balance to confirm. And sometimes it may also take 24hrs – 48hrs to deposited in your same account.

What is Cash on Delivery?
If you are not comfortable making an online payment on Mocoffer or You are having any Trust Mocoffer issues regarding the Service, you can Choose for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online, when receiving the order customer should need to show the valid proof to the Delivery agent. The maximum order value for a Cash on Delivery (COD) payment is ₹19,999. Foreign currency cannot be used to make a COD payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?
Mocoffer accepts the payments made by Credit/Debit cards issued in India.

Credit cards: –
We accept payments made using Visa, MasterCard, and American Express credit cards. To pay using your credit card at checkout, you will need your card number, Expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password or OTP.

Debit cards: –
We accept payments made using Visa, MasterCard, and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, Expiry date, three-digit CVV number. You will then be redirected to your bank’s secure page for entering your online password or OTP to complete the payment.

How does credit card EMI payment work?
For all EMI payments, first, the full order value on the credit card gets charged. This then later gets converted into EMIs (by the respective bank) and the excess amount goes back to the card. This process usually takes 5-12 workings days. Mocoffer does not charge any processing fee on EMI payments. The Order value should be above Rs. 3,000/- (either the cost of a single item or Total cart items in the same order)

Is it safe to use my credit/debit card on Mocoffer?
Yes, all your online transactions on Mocoffer is secure with the highest levels of transaction security currently available on the Internet and 100% kept highly confidential. Mocoffer uses the latest bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Mocoffer are processed through secure and trusted payment gateways (Such as Cashfree, Razorpay, Paytm etc.) managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Whether I opted to save card details. What details are saved?
Mocoffer will only save:

  • Card number
  • Card holder’s name
  • The Expiry date of the card

We do not save the CVV number or the 3D secure password.

Whether, can I use my debit card for EMI payments on my purchase?
EMI Payments can be done only through a credit card, But Some debit cards may use for Debit card EMI depends upon Bank.

What steps does Mocoffer take to prevent card fraud or Action?
Mocoffer realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In some cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents (Such as Aadhaar card, Bank Statements, ID proofs). The ID documents help us ensure that the purchases were indeed made by a genuine cardholder.

Whether the Internet Banking feature is available to make a payment?
Yes, Mocoffer offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this, you can directly transfer funds from your bank account while conducting a highly secure transaction. We accept payment through Internet Banking by various banks operated in India.
Can I make a credit/debit card or Internet Banking payment on Mocoffer through my mobile?
Yes, you can make Internet banking, Debit and credit card payments through the Mocoffer mobile site and application. Mocoffer uses the latest encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How does ‘Instant Cashback’ work?
The ‘Cashback’ offer is instant and exclusive to www.Mocoffer.com. The cashback amount will automatically get discounted and you only pay the final price you see in your shopping cart.

How can I confirm my COD order?
Once you place a COD order, we will send you the confirmation over email Or SMS. Your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment. In case you don’t receive any confirmation Mail us on [email protected]
 The maximum order value for COD is 19,999/-.
 Gift Cards cannot be used for COD orders.
 Cash-only payment at the time of delivery.

How do I delete a saved credit/debit card?
Click on ‘Saved Cards’ in the ‘My Account’ section. You will be able to delete saved cards.

When will I get my wallet cashback?
Usually, cashback gets credited to your account instantly after a successful transaction or within the next 120 days. However, in some instances it may vary, depending upon the Terms & Conditions of the cashback offer.

What is UPI?
Unified Payments Interface (UPI) is an instant payment system developed by the National Payments Corporation of India (NPCI), an RBI regulated entity. UPI is built over the IMPS infrastructure and allows you to instantly transfer money between any two parties’ bank accounts.

Is UPI secure?
UPI system is operated by the National Payments Corporation of India (NPCI). Since the transactions take place using VPA and without the use of bank account details, only NPCI to which account every VPA is linked. Here the banks act as a receiver and sender of the funds. No direct involvement of banks is present in the transactions. It’s the NPCI which does the transaction

What is VPA?
VPA (or UPI ID) is a virtual payment address by which you can send or receive money to any bank account digitally without any hassle 24×7.